Dashlane premium customer support
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Please note that we cannot refund you the subscription as your payment was processed by *** and *** is officially the seller of your subscriptionThere is unfortunately no way we can refund these subscriptions directly to you*** needs to do it, and we cannot send you a refund checkWe apologize for the inconvenience Then on this page, please click on "Report a problem" and ask for a refund to *** directly
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To see the details for a purchase, click the arrow to the left of the order date Next to Purchase History, click See AllIt might take a moment for your Purchase History to appear *** will open to your purchase history, and you'll see the items you purchasedĬlick your *** ID and select Account from the drop-down menu If you cannot view this page, here is what it says: You can find all your *** receipts, no matter when the purchase was done, using ***Please refer to ***'s documentation here for more information: ***
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I apologize that my original reply was incomplete or lacking information
DASHLANE PREMIUM CUSTOMER SUPPORT UPDATE
Hello ***,Thank you very much for contacting us here.Our support team has searched in our ticketing system and we have indeed found an e-mail from September regarding a problem in ChromeIt appears that one of our support agents did a screenshare with you and the problem was solved at theĮnd of the ticketWe apologize if Dashlane stopped working in your Chrome again after this date.Google have been changing many components in their Chrome browser for the last couple of months, and this is also why we need to update Dashlane to make sure it keeps working in ChromeThese updates must be installed so that Dashlane keeps working in your browsers.There is indeed a 30-day policy for refunds, as there are technical limitations with our payment processing solutions.However, as you paid for a 2-year subscription, we understand how disappointing it must be not being able to use Dashlane in your Chrome browser.We have asked our sales team to write you a check with the pro-rated refundYou should receive it in the next couple of days.Kind regards In order for the to appropriately process your response, you MUST answer the question above
DASHLANE PREMIUM CUSTOMER SUPPORT HOW TO
I am using the most recent version of software Yosemite The phone number listed on the website is #-#-# as soon as you call this number it says the mailbox is full and disconnects you I have had over two dozen emails back-and-forth with Xavier today-sitting here on my computer with team viewer open, waiting for him to connect-however he says that my computer shows that it is unavailableI have sent numerous photographs of my screen showing that I am ready for connection and waiting for himInstead of contacting me with people in Manila and Paris, perhaps you could connect me with somebody here in United States who knows how to use team viewer and could assist me with this problem Please let me know a time and date as I cannot sit here any longer wasting my day waiting for a response I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: